Customer Service Representative

Customer Service Representative

26 sep
|
Expeditors
|
Las Condes

26 sep

Expeditors

Las Condes

Company Description



“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder



Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.





- 15,000 trained professionals

- 250+ locations worldwide

- Fortune 500

- Globally unified systems



Job Description



Scope of Position



Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.



Major Duties and Responsibilities









- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operating system

- Track and trace shipments as required

- Utilize Process Monitors and Workflows on daily basis

- Ensure timely movement and delivery of freight to customers 

- Ensure documents are timely sent to customer or broker for customs purposes

- Ensure accurate and timely client invoicing

- Interact with our customers in arranging their shipments, exceeding customer service expectations

- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

- Understand department process flow, constantly looking for areas of improved efficiency

- Ensure all customers' standard operating procedures are followed and updated

- Meet KPI standards, as per the company procedures

- Overseas communications, timely responses to emails and requests (internal and external)



Qualifications



- Customer Service: 5 years experience and/or training; or equivalent combination of education and experience

- Understanding of transportation documentation and terms is a plus

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

- Pro-active, strong organizational skills

- Strong desire to learn

- Good computer skills (Excel, Word, PowerPoint)

- Fluent in English



Reporting Structure



- Supervisor and Manager

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