About the Role
The Partner Success Specialist role is a great opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Medium Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes. Client Success Specialists are critical to retaining our highest value accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.
What You'll Do
- Lead post-deal partner management for a high value and high potential portfolio of restaurant partners
- Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your partners, upsell new product features and ensure high retention by driving mutual business value
- Be the voice of the customer to internal stakeholders - translate their needs and advocate on their behalf
- Understand the stakeholder landscape and ensure we have strong relationships throughout our restaurant partner organisations
- Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners
- Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews.
- +2 years of customer or partner facing experience. Quota-carrying experience preferred.
- You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota
- Fluency in Spanish and Business English
- Track record of outperforming metrics-based business goals
- Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner's business
- Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels
- Project management and organizational skills. Experience working cross-functionally strongly preferred
- Strong Analytical skills. You'll need to go deep into our data to find the most valuable insights for our partners' growth and success
- Marketing experience and SQL Knowledgeis a plus.
About the Team
Whether it's a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Sales and Sales Operations teams are on the frontline introducing restaurant partners to Uber Eats and partnering with restaurants to grow our businesses together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.