Customer Solutions Manager

Customer Solutions Manager

18 nov
|
Amazon.Com, Inc.
|
Metropolitana

18 nov

Amazon.Com, Inc.

Metropolitana

Would you like to become part of the team that is transforming Government, education, healthcare and non-profit organizations? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team, working on strategic engagements that will help customers think differently about innovation while building new ways to better serve citizens. You will work with the AWS account representative, AWS solution architects, and AWS service team subject matter experts to help customers to overcome challenges, identify opportunities, and identify approaches to solve their problems.The AWS LCC (Latin America, Caribbean and Canada) Public Sector Strategic Engagements Team (SET)





is looking for an experienced Customer Solutions Manager for strategic initiatives. This highly visible role will be responsible for helping to guide our customers on a multi-part journey to solve their business and technical problems. This individual should be a self-starter and be willing to operate both tactically and strategically to deliver outcomes for the customer.As a trusted advisor, you will help guide our customers, engage the different AWS teams to remove blockers, plan the solution, share best practices, drive end user engagement, and measure success based on customer acquisition, cloud workloads, and the establishment of unique solutions that scale more broadly across Public Sector.You are encouraged to think big, invent, and take ownership and identification of our customers’ challenges. You will not only bring the best of AWS to our customers, you will proactively help solve customers’ challenges through new ideas, tools, and mechanisms. You will influence customer adoption, and you should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation while capturing the opportunity to scale across AWS Public Sector.Successful candidates will have a strong technical background, have experience with the delivery of complex projects, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your cloud experience and operational excellence will influence customer decisions, provide insight, and help drive secure and robust solutions.Responsibilities· Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage our services.· Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move projects forward.· Work with mission owners and development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.· Coordinate internal resources and programs with third parties/vendors for the flawless execution of projects to ensure that all projects are delivered on-time, within scope, and within budget.· Help customers design the right technical approach that mitigates the risks caused by technical complexity.· Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the AWS in an effort to change the way they serve their citizens today.· Based in Santiago, Chile; some travel may be required across the countries represented by LCC. BASIC QUALIFICATIONS · Bachelor’s Degree in information technology management, computer science or software engineering.· 6+ years of experience in software development, infrastructure management, or systems architecture design and implementation.· 3+ years of experience leading complex, large-scale, IT or technical or engineering programs and projects.· 6+ years of experience in a client-facing role as a Business Development Manager or an Account Manager, leading and engaging with customers and/or partners.· Experience working within an early to mid-stage Startup· English and Spanish fluency in written and verbal communications. PREFERRED QUALIFICATIONS · Direct experience implementing cloud services.· Thought Leadership experience with the public sector innovation agenda and the associated public policy, incubators and funding agents.· Project management certification or training such as PMP, Scrum, Agile or other· Experience with astrophysics· Demonstrated ability to work across functional teams to deliver large, complex IT solutions· Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business· The ability to deal with ambiguity and a changing environment, as well as a rapid work pace· Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills· Ability to credibly coordinate between project teams and customers to meet unique customer requirements Important FAQs for current Government employees Before proceeding, please review the following FAQshttps://amazon.jobs/en/faqs#faqs-for-us-government-employees Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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