Field Service Manager South Latam

Field Service Manager South Latam

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Group/Division Summary**:
Group/Division: AIG / Chemical Analysis Division, Chromatography and Mass Spectrometry Division

Position Location: Santiago, Chile

**Position Summary**:
This service leadership position will focus on managing the field service delivery to meet customer expectation and improve customer satisfaction，drive service business, as well as team management & development.

**Key Responsibilities**:

- Responsible for field service operation, revenue and development planning.
- Maintain service inventory and develops processes that ultimately improve the level of support to our customer base.






- Ensure the customer satisfaction by leading team to improve the availability of customer’s products and systems for productive use.
- Lead delivery of product installation, commissioning, training and acceptance test activities according to planned schedule.
- Responsible for product warranty and critical issue management, and participates in product quality management to provide continuous feedback / improvement.
- Responsibility to ensure accuracy of installed base information and implement plans to improve our contract conversion rate.
- Ensure high level of service engineer competency through execution of training and development plans - applied to new staff as well as current Engineers.
- Work with Service Sales Team to drive service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities.
- Committed to deliver monthly forecasted revenue and planned jobs schedule.






- Provide long-term strategy and development plan to grow our business.
- Represent service team to participate including informal/formal business management meeting within Regional and Country level.

**Qualifications**:

- Degree in Engineering, Life Sciences or Business Management with equivalent experience in similar field and industry.
- Minimum 5 years team management experience in Service Business

**Physical Requirements**:

- Excellent in written, oral and presentation (communication) skills, both English and Spanish
- Good interpersonal skills, team orientation and professional demeanor；
- Transparent, independent, self-disciplined, innovative, responsible
- Availability to travel National or International 40%

▶️ Field Service Manager South Latam
🖊️ Thermo Fisher Scientific
📍 Santiago