26 oct
HRProfile
Santiago
What would you do?
The Omnichannel Regional Leader will lead requirements discovery workshops, document detailed business requirements, produce Business Requirements Document, Functional Specifications Document, work with business and IT project managers to prioritize requirements and resolve conflicts.
The Omnichannel Regional Leader will be the regional responsible to enable (from a technical point of view) a seamless client experience among the several sales channels (eCommerce,Stores. InStore App).
Key Accountabilities and Responsibilities:
Being the focal point for the business departments designing integrated omnichannel campaigns, monitoring them with properly designed dashboard,
including KPI and metrics to evaluate performances and return on investment
Work with internal and external teams and communicate with project stakeholders to understand business requirements
Attend functional requirements meeting and ensure all business requirements are being interpreted correctly
Translate business user requirements into functional requirements in a clear manner that is comprehensible to developers/project team
Translate brand strategies into customer engagement journeys and support the design of new omnichannel scenarios or campaigns that can be implemented easily and efficiently
Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to the overall business model
Work with implementation partner to prepare and maintain Business Requirements Document, Functional Specifications Document
Assist PM with sign off of requirements
Assist all project managers to facilitate functional issues management during project execution
Coordinate with PM and e-com dept to perform user acceptance test
Communicate requested changes, enhancements, and modifications of business requirements in scope to PM
Manage all aspects of an omnichannel implementation project (scope, time, budget, communications, risks, quality) to ensure the achievement of the key strategic objectives
Monitor the defined budget and resources for the initiatives under his perimeter
Monitor, track and facilitate project outcomes to mitigate risks, resolve issues, conflicts and dependencies and drive critical path deliverables
Evaluate new omnichannel solutions to be implemented from both technical, delivery and economical point of view considering several players to be involved on the project
Analyse all sites performances after the live and prepare reports.
The previous points only represent the main functions of the position and in no case all of them.
Key requirements:
Experience in an Retail organization or Omnichannel projects.
Strong knowledge of marketplaces landscape and experience in marketplace integration projects
Good knowledge of eCommerce Platforms (preferably Salesforce Commerce Cloud).
Previous experience on digital in store solution projects is a plus
Prior knowledge and/or experience of B2C storefront implementation and/or supporting an implementation is a must.
Excellent understanding of B2C storefront functions. Knowledge of merchandizing, campaigns & promotions, catalog & product data as it relates to the storefront is preferred.
Strong analytical and effective communication and interpersonal skills required.
Proficient with essential tools, including but not limited to, Confluence, Jira.
Project management is a plus
Fluent English
Available to travel worldwide for short period of time if required.
Master’s degree in Engineering, Economics or Business Administration.