Customer Success Associate

Customer Success Associate

**Customer Success Associate**

Hiring talent at PagerDuty is a serious business. Customer Success Associates at PagerDuty are a critical part of the Customer Success Management team which is responsible for ensuring that our customers are successful in their use of our PagerDuty platform and services. They are key contributors to PagerDuty's strategic vision as the trusted advisor to our customers, and will work with customer success managers and build their skills to engage with customers throughout their lifecycle.







Do you feel comfortable establishing rapport and productive relationships with PagerDuty customers and internal teams to facilitate championing the customer? Do you have a growth mindset? Do you have a strong attention to detail and drive to build technical understanding of our PagerDuty products and customer use cases? Then our Customer Success Associate position is the perfect role for you.

**How You Impact Our Vision**
- Partner with the Customer Success team to ensure that we are on track to achieve and exceed success metrics on the assigned book of business
- Ensure that every customer derives the most value possible from PagerDuty through engagement, on demand resources and support
- Research accounts, identify key players and initiate outreach with customers
- Provide general account support, while also gaining client-facing experience
- Support the on-boarding process for new accounts to ensure successful implementations
- Document product feedback from customers and advocate for feature enhancements to product team

**About You**
- A bachelor's degree in Marketing, Business or related field
- 0-2 years of experience in a customer facing role such as Customer Support,





Customer Service, or Customer Success
- Excellent interpersonal and communication skills — written and verbal
- Strong time management skills and ability to balance multiple deliverables as you'll be working in a high volume environment
- You are passionate and have a drive to learn on the job from other team members
- Advanced English level.
- Able to handle pressure, results oriented, and an excellent standout colleague

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace,





while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**







**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

**Your package may include**:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off - 20 hours per year






- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time.





Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to

▶️ Customer Success Associate
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