24 oct
Bionic Talent
Las Condes
**About the Client**:
Our client is a digital marketing agency specializing in providing digital marketing and SEO services to small businesses and startups across the USA. They are seeking an experienced Client Success Manager to join their team.
With a focus on driving growth and maximizing ROI for their clientele, they are committed to excellence and are looking to expand their team with passionate individuals who excel in fast-paced, client-focused environments.
**About the role**:
**Professional fluency in English is essential.**
**Experience in digital marketing agencies is required, and a basic understanding of Local SEO is a must.**
**What you’ll be doing**:
- Build and nurture strong relationships with clients,
understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Provide regular reports to clients on project progress and results.
- Ensure a high level of client satisfaction by proactively managing expectations.
**Who are we looking for?**
- Minimum 4 years of experience as a Client Success Manager.
- Strong communication and interpersonal skills,
with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
- Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
- Basic understanding of local SEO
- **Experience in digital marketing agencies is required.**
**Position**: Client Success Manager
**Remote Status**: Fully Remote
**Preferred Location**:
Global
**Working Hours**: 9 am to 6 pm EST
**Holidays**: US Local Holidays
**Salary**: USD 1500 to USD 2000 per month
**Internal Job ID**: 0305
▶️ Client Success Manager - 0305 - Chile
🖊️ Bionic Talent
📍 Las Condes