Sea Logistics Customer Care

Sea Logistics Customer Care

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
**YOUR ROLE **:Sea Logistics Customer Care supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features. Seafreight Customer Care is accountable for maintaining excellent service for our internal and external customers.
**YOUR RESPONSIBILITIES**:

- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
KPIs






- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Customer Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems Corelog
- customer relationship (sales support)
- Customer Reporting (creating, refining and reviewing reports)
- Full Profit & Loss Responsibility (drives financial development)

**YOUR SKILLS AND EXPERIENCES**:

- University Degree in ADM, COMEX, IR or alike
- Sea Logistics experience preferred
- Intermediate English skills

▶️ Sea Logistics Customer Care
🖊️ Kuehne+Nagel
📍 Santiago