23 oct
Alcon
Santiago
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: -Acting as liaison between customers,
production and distribution departments related to specific customer orders -Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
▶️ Customer Service Representative-2
🖊️ Alcon
📍 Santiago