23 oct
Udalenno
Santiago
We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.
At this point we are looking for an experienced **Customer Service Manager** to welcome to our team.
**Your responsibilities will be**:
- Answering chat messages of our guests
- Answering phone calls of guests
- Working with web-based IT systems like reservations systems, online keyless access systems, call center solution
- Troubleshooting and solving guest problems with our team
**Our future research manager has these characteristics**:
- High English level (C1) and German (C1)
- Work experience as a customer service manager
- Quick comprehension and organization
- Ability to work independently
- Stress resistance
- Sense of responsibility for apartments and guests
**We offer**:
- Working hours 13:30 - 22:00 CET
- 2 weeks training
- Full-time work with the contract, 100% remotely
- Competitive salary depending on your results, starting at 1000 EUR
- The high flexibility of working hours and flexible workload (KPIs)
- 24 days of paid vacation per year
- Friendly, positive and fast-growing team (we believe that mistakes are ok, we prefer mistakes than not to make decisions)
We would appreciate it if you start the cover letter with "I won’t find a better Customer Service Manager than me,
as ”
**Salary**: $878,533 - $966,387 per month
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- German (required)
▶️ Customer Service Manager
🖊️ Udalenno
📍 Santiago