Mgr-conference Services /gerente de Planificación

Mgr-conference Services /gerente de Planificación

**Job Number** 22168563

**Job Category** Event Management

**Location** The Ritz-Carlton Santiago, El Alcalde 15 El Golf, Santiago, Region Metropolitana de Santiago, Chile

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Directs and motivates conference services staff while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the conference event. Identifies training opportunities and plans a strategy to accomplish goals.

**CANDIDATE PROFILE**







**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Conference Operations**
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
- Manages department controllable expenses to achieve or exceed budgeted goals.







**Participating in and Leading Conference Teams**
- Sets goals and delegates tasks to improve staff performance.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of conference events.

**Ensuring and Providing Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.






- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.

**Conducting Human Resources Activities**
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Attends and participates in all pertinent meetings.
- Marriott International is an equal opportunity employer.





We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

▶️ Mgr-conference Services /gerente de Planificación
🖊️ Marriott International
📍 Santiago