22 oct
Salesforce
La Florida
**Job Category **:Sales
**Job Details**:
**MuleSoft Enablement & Programs Delivery Analyst - AMER**:
The MuleSoft Global Solution Engineering (SE) Productivity team focuses on four key areas:
Strategy, design, creation, & delivery of SE Onboarding, Training Programs, Competencies, Learning Journeys, and Best Practices to increase the proficiency, knowledge, and confidence of our SEs in all aspects of our products. SE Operational programs to improve overall SE productivity & retention, Company growth & scale, and customer success. Examples include content & knowledge management, release readiness, and process & systems innovation.
Business Operations for the processes and tools applied by the SE organization Fostering team and Company-wide collaboration across MuleSoft & Salesforce for strategy, content contributions, and measurements to ensure the success of our programs.
The MuleSoft SE Enablement programs span a variety of types, including instructor-led and self-paced training, playbooks, internal reference guides, videos, and any others which encourage engagement, follow-up, and action. Creativity and experience demonstrating new mediums of content development and delivery are highly desirable!
In strong collaboration with the SE Leadership both at MuleSoft & Salesforce, we deliver world-class learning experiences and knowledge assets by:
- Understanding the key business needs and requirements across different segments and geographies to determine impact and value through Enablement Programs.
- Aligning the business needs to specific Enablement Programs from Onboarding to Learning Journeys as the key driver for employee success, continuous learning, and internal career growth.
- Delivering high-quality Enablement Programs to cover (i) SE excellence, tools, and processes to increase performance, (ii) specific soft and business skills, and (iii) product and industry knowledge to drive the development and eye for business of our SEs.
- Facilitating high-quality asset creation and curation across various teams to enable scalable asset consumption and reuse.
- Establishing our position in a hub and spoke model to encourage collaboration and represent the needs of SEs across various teams such as the MuleSoft & Salesforce SEs, AEs, Field & Other Core Enablement Teams, Product Teams, MarketingTeams, SEs, Customer Success, Services, and Business Technology.
**About the Role**:
- Deliver global onboarding and SE Enablement events and bootcamps.
Be willing to travel globally as needed.
- Work closely with the Theatre Enablement Lead and local SE leaders in AMER to tailor enablement programs to the needs of the local markets.
- Work closely with the Theatre Enablement Lead, Global Enablement team, and regional counterparts to create compelling and engaging learning experiences that are tailored to your region.
- Learn the SE Enablement vision and strategy and various enablement programs, including onboarding, bootcamps, product specialists program, certifications, and release readiness.
- Develop SE enablement content that demonstrates Solution Engineering standard methodologies like Demo2Win, Power Messaging, Customer-Centric Discovery (CCD),
in partnership with the Global SE leadership team and other enablement teams in the organization.
- Learn MuleSoft’s products, playbook, and approaches, and align enablement content to empower MuleSoft SEs to be the best in driving the value of MuleSoft.
- Learn how to demonstrate our Learning Management System (LMS), MindTickle, Content Management System (CMS), _Highspot, _and Knowledge Management System (KMS), Guru, in order to organize, maintain and improve our enablement content to make it visible, consumable, and highly effective.
**What you’ll need to be successful**:
- Program/project management skills. Ability to effectively prioritize programs and projects that deliver maximum value and impact.
- A general desire to make things better, easier, and more efficient.
Ability to see a gap, a path to resolution, and the ability to rally a team to deliver.
- Experience in developing and delivering enablement programs.
- Confidence to independently make decisions and forge forward to meet internal deadlines and customer needs.
- Passion for enablement - you take great pleasure from the rush of seeing a group of people transformed after participating in your training programs.
- Ability to develop strong cross-functional working relationships across functions and geographies.
- Strong communication skills - must convey a clear point of view, collaborate with VPs, and communicate clearly across a distributed team.
- Adept at synthesizing competing inputs from multiple partners (e.g., SE managers).
- Interest and ability to learn new technologies - you don’t have to be a MuleSoft expert but should be willing to learn about our product and how we go to market.
- Have an extremely high bar for quality, and you hold those around you to that standard.
- You aren’t a
▶️ Mulesoft Enablement & Programs Delivery Analyst
🖊️ Salesforce
📍 La Florida