22 oct
Intersystems
Santiago
**Responsibilities**
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products.
- Provide technical support for troubleshooting and performance analysis.
- Escalate Open (unresolved) problems in accordance with current policies and procedures
- Production of training materials for technical courses such as system custom development.
- Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Participate in on-site technical training if required
- Participate in on-site Support related meeting with customers/partners if required
- Participate in on-site implementations if required
**Qualifications**
- Knowledge of web oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Knowledge of programming languages - ideally Java or C++
- Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well versed in Internet / Intranet concepts
- Ability to work in team (with colleagues/partners eventually located in different town/countries
- Desirable experience in health standards as HL7, FHIR, DICOM.
- BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)
**About InterSystems**:
▶️ Technical Support Specialist
🖊️ Intersystems
📍 Santiago