21 oct
Salesforce
La Florida
**Job Category **:Customer Success Group
**Job Details**:
In this role, you will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, an executable roadmap which achieves desired business outcomes, and metrics to measure these outcomes. You will work with our Consumer & Business Services industry’s key customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success of our customers.
**Responsibilities**
- Partner with Sales to position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
- Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
- Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
- Identify enterprise business process/operations improvements to realize efficiencies and increase impact
- Craft innovative, forward-looking industry strategies for customers which use the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
- Develop multi-year,
strategic roadmaps for immediate delivery that prioritize investments and support business objectives
- Help business and IT leaders embrace new digital operating models, governance strategies and a customer
- and user-centric mindset and approach to decision-making
- Uncover future Sales opportunities to drive incremental customer value
- Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
- Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
- Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles
- C ontribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers
**Requirements**:
- 10+ years consulting in enterprise-level technology transformation programs at Fortune 500 Communications, Consumer Business Services (Professional/Consulting Services, Talent & Staffing, Real Estate Services, Business Intelligence, Legal, and Consumer Financial Services) companies
- Familiarity with GTM sales motions such as scoping, proposal development, RFP response, demos/presentations
- Experience in Business Strategy, Product Management, Agile, Enterprise Architecture, Program Governance, Experience Design, Change Management and/or Value Realization
- Knowledge of the concepts, practices, procedures,
and deliverables associated with solution development, implementation and operational readiness
- Knowledge of the key business value drivers and success metrics typical of large-enterprise Consumer & Business Services
- Ability to develop Industry outlook / point of views that include identifying market trends, responses & solution offerings
- Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
- Results-oriented, strategic problem solver that enjoys helping customers on their current state to future state transformative journeys
- Creative, high-energy,
entrepreneurial self-starter who’s comfortable running initiatives and programs independently within a “start up-paced” technology company
- Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
- Salesforce product knowledge and solution design are preferred
- Occasional travel expected (~30%)
- Bachelor's degree, Masters preferred
**Accommodations**:
**Posting Statement**:
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▶️ Director, Business Strategy (Consumer Business
🖊️ Salesforce
📍 La Florida