Director, Business Strategy (Consumer Business

Director, Business Strategy (Consumer Business

**Job Category **:Customer Success Group

**Job Details**:
In this role, you will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, an executable roadmap which achieves desired business outcomes, and metrics to measure these outcomes. You will work with our Consumer & Business Services industry’s key customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success of our customers.

**Responsibilities**






- Partner with Sales to position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
- Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
- Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
- Identify enterprise business process/operations improvements to realize efficiencies and increase impact
- Craft innovative, forward-looking industry strategies for customers which use the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
- Develop multi-year,





strategic roadmaps for immediate delivery that prioritize investments and support business objectives
- Help business and IT leaders embrace new digital operating models, governance strategies and a customer
- and user-centric mindset and approach to decision-making
- Uncover future Sales opportunities to drive incremental customer value
- Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
- Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
- Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles






- C ontribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

**Requirements**:

- 10+ years consulting in enterprise-level technology transformation programs at Fortune 500 Communications, Consumer Business Services (Professional/Consulting Services, Talent & Staffing, Real Estate Services, Business Intelligence, Legal, and Consumer Financial Services) companies
- Familiarity with GTM sales motions such as scoping, proposal development, RFP response, demos/presentations
- Experience in Business Strategy, Product Management, Agile, Enterprise Architecture, Program Governance, Experience Design, Change Management and/or Value Realization
- Knowledge of the concepts, practices, procedures,





and deliverables associated with solution development, implementation and operational readiness
- Knowledge of the key business value drivers and success metrics typical of large-enterprise Consumer & Business Services
- Ability to develop Industry outlook / point of views that include identifying market trends, responses & solution offerings
- Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
- Results-oriented, strategic problem solver that enjoys helping customers on their current state to future state transformative journeys
- Creative, high-energy,





entrepreneurial self-starter who’s comfortable running initiatives and programs independently within a “start up-paced” technology company
- Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
- Salesforce product knowledge and solution design are preferred
- Occasional travel expected (~30%)
- Bachelor's degree, Masters preferred

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups,





inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualif

▶️ Director, Business Strategy (Consumer Business
🖊️ Salesforce
📍 La Florida