Care Management Support Coordinator Ii

Care Management Support Coordinator Ii

Care Management Support Coordinator II

**BCForward is looking for Care Management Support Coordinator II (Remote)**
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**Position Title: Care Management Support Coordinator II**

**Locations: Remote EST**

**Anticipated Start Date: ASAP**

**Duration : 06+ months**

**Job Type: Contract with possible extension**

**Pay Rate: $19.00/hr on W2**

**Shift: Monday-Friday, 10:30 AM - 7:00 PM EST**

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**Position Overview**:
Client is seeking a dedicated and detail-oriented Care Management Support Coordinator II to join our team. This remote position plays a crucial role within a cross-functional call center team, focusing on connecting individuals to social service organizations.





The role involves handling inbound and outbound calls, maintaining and updating database information, and conducting organizational audits to ensure data accuracy.

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**Key Responsibilities**:

- **Call Management**: Handle inbound and outbound phone calls efficiently, addressing inquiries and providing necessary support.
- **Data Management**: Research and enter meaningful data into the team database, ensuring accuracy and completeness.
- **Database Audits**: Perform regular audits to keep the database up to date and accurate.
- **Collaboration**: Work as part of a cross-functional call center team to support various programs and initiatives.
- **Training**: Participate in virtual training sessions via Zoom or Microsoft Teams to stay updated on procedures and systems.

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**Qualifications**:

- **Required Education**: High School Diploma or GED.
- **Required Experience**: Preferably 6 months of experience in customer service, call center environments, or social services organizations.






- **Preferred Experience**:

- Call center or phone-based work experience.
- 2+ years of experience in the healthcare industry (e.g., medical office, medical assistant, medical customer assistance).
- Fluency in Spanish.

**Skills**:

- ** Required Skills**:

- Some experience in call center work or phone-based customer service.
- **Preferred Skills**:

- Experience in the healthcare industry.
- Bilingual skills, particularly in Spanish.

**Benifits**
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

**About BCforward**:






Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability,





our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers,





professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

**Employee Type**: Contractor

**Location**: Florida, FL (Onsite)

**Job Type**: Health Care, Human Resources, Insurance

**Experience**: Not Specified

**Date Posted**: 08/16/2024

▶️ Care Management Support Coordinator Ii
🖊️ BCforward
📍 La Florida