21 oct
Variacode Software
Santiago
Do you thrive on providing outstanding customer service and building lasting relationships? Are you a problem-solver with a passion for technology and innovation? We are looking for a highly motivated and experienced individual to join our team! Responsibilities: You will establish and manage a customer-facing function, ensuring that premium services customers are aware of, scheduling, and utilizing all available entitlements for assistance. You will also be responsible for establishing and managing a future customer-facing solution gallery and request process via a future request portal/tool. You will work closely with our Customer Success Group and Sales initiatives for growth, expansion and churn/downgrade prevention,
and establish and report on metrics to track hour balances and risks. About You: To succeed in this role, you will have 4-7 years of demonstrated work experience in areas such as IT Operations, Network Operations, Enterprise Monitoring, or similar. You have experience as an engineer, administrator, architect, or consultant working with monitoring, ticketing, and IT Service Management processes (incident response, change, configuration, problem management). You have worked as a Consulting, Professional Services or member of IT services or operations delivery teams responsible for the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations. Additionally, you have experience working with customers in pre/post sales areas like solution design, proof of concept, paid trials/evaluations, integration development, implementation, and support, etc. You are an excellent communicator, both spoken and written,
and have experience implementing technology solutions in the SaaS world. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C-Level Executive. You are a problem solver, excellent at multitasking, self-driven, and can work independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements.
We founded Variacode to support the accelerated growth of our clients' businesses, we are quality-oriented, driven by agile methodologies, and passion for technology.
We are a chilean company specialized in DevOPS, automation, software architecture, software development, consultancy services, and we love what we do.
**Requisitos**:
Beneficios
Variacode is committed to creating a diverse environment and is an equal opportunity employer. Variacode does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Remote culture. Bonus: Two times in the year: September 18th and December 25th.
10% of the monthly salary if the employee has less than one year in the company. 15% of the monthly salary when the employee has been in the company for more than one year. Paid Leave days.
▶️ Technical Customer Success Manager (Sod Consultant)
🖊️ Variacode Software
📍 Santiago