21 oct
Veritas Technologies
La Florida
About VERITAS
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
**Job Description**:
The Technical Account Manager (TAM) will be a dedicated point of contact for TAM eligible customers who subscribe to select Veritas SaaS products. The TAM will have detailed knowledge of the Veritas SaaS suite of products and be a trusted advisor for their customers. The TAM will have experience in technical, account and project management. The TAM will have the ability to collaborate across the Veritas organization to be an advocate for their customers.
**Responsibilities**:
- Develop relationships with key business and stakeholders and become an expert on a customer’s Veritas SaaS environment.
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations based on usages.
- Attain Trusted Advisor status with both key business and technical decision makers.
- Advocate for innovation and early adoption of new feature releases by working with stakeholders through Veritas SaaS release cycles.
- Uncover area of opportunity to bring additional Veritas products into a customer’s environment.
- Lead Technical Health Reviews and provide relevant technical recommendations on solutions based on customer’s business needs.
- In support of the customer work as a liaison, including escalation point, between the customer and the various Veritas teams (Technical Support, Engineering, Product Management, Provisioning & Account Teams).
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity issues, driving business reliability and customer satisfaction
- Be an expert in the Veritas SaaS suite of products to provide customers with a technical resource who can solve issues and provide customer training
- Provide proactive communications in the event of a service degradation or disruption.
- Identify and collaborate with internal teams to identify renewal risks
- Demo existing unused Veritas SaaS capabilities/functionality.
- Provide a pathway for customers to be involved in the evolution of the Veritas SaaS suite of products.
Minimum Qualifications
- BA/BS Degree (or equivalent)
- Minimum of 2 years’ experience in Enterprise level technical and/or account support preferably in a SaaS environment.
- Excellent verbal or written communication skills and interpersonal skills, as well as well-developed relationship management skills
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
▶️ Technical Account Manager
🖊️ Veritas Technologies
📍 La Florida