21 oct
Salesforce
La Florida
**Job Category **:Customer Success Group
**Job Details**:
**Responsibilities**
- Main point of contact/liaison for client stakeholders, including communication with client and internal team/partners to ensure alignment on deliverables
- Partners with account leadership to structure Campaign Operation resources (including partners)
- Provide project status updates/recaps to key partners (e.g., status reports, weekly calls)
- Review assets, links and audience details to ensure they align to client calendar and brand guidelines
- Determine and communicate asset, proofing, and approval deadlines to partners
- Ensure adherence to workflow and deadlines, including change management, throughout process as needed
- Ongoing responsibilities beyond day-to-day campaign management, including:
- Develops and maintains Campaign Configuration Guide (CCG) and CM Role Guide to outline a process blueprint for successful client collaboration
- Accountable for Campaign Delivery execution, consistently adhering to client and internal standards
- Refines client processes via efficiency improvements to accommodate changing customer needs
- Point of escalation for troubleshooting and resolving campaign errors/issues as needed
- Comfort communicating with multiple levels of client contacts, including senior leadership
- Contributes to developing and refining best practices and standards for internal Campaign Delivery community
- Additional reporting duties, including:
- Provide marketing metrics as necessary for client/leadership in partnership with Account Strategists
- Ensures compliance with internal error reporting requirements
- Build and maintain operational reporting using Salesforce reports and dashboards
**Requirements**:
- Bachelor's degree preferred
- Strong project management and communication skills required
- Experience leading projects with cross-functional teams
- Demonstrates initiative and ability to work independently as well as in a diverse team environment
- Strong organizational skills, attention to detail, and ability to prioritize a varied workload with multiple stakeholders
- Demonstrates strong problem-solving skills, process-driven mind-set, resourcefulness, and comfort with ambiguity
- Salesforce, Marketing Cloud, Quip, and/or Slack experience is preferred but not required
- For Colorado-based roles: Minimum annual salary of $83,200. You may also be entitled to receive _bonus, restricted stock units, and benefits.
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**Accommodations**:
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