15 oct
LatamCent
Santiago
Growth Era is a leading growth enablement company with a passion for generating high-quality sales meetings for a wide range of organizations.
Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house.
Specializing in Sales Pipeline Management and HubSpot CRM Services, Growth Era provides targeted strategies to increase win rates, accelerate sales cycles, and deliver faster revenue growth, making it a trusted partner in the success of your business.
Job Description
The Sales Development Director (Department Manager)
is responsible for leading and supporting SDR Managers and the Training and Onboarding team, ensuring they have the resources and guidance necessary to excel.
Key duties include developing strategic plans, optimizing processes for lead generation and meeting conversion, and monitoring team performance using data-driven insights.
The manager will also ensure that SDR teams meet client expectations, resolve issues, and collaborate with other departments to drive results.
Additionally, they are responsible for fostering a culture of learning and high energy, implementing innovative practices, and maintaining high client satisfaction and retention.
Regular reporting to senior management and staying updated on industry trends are also critical to the role.
Your Responsibilities
- Team Leadership
- Oversee and support a team of SDR Managers ensuring they have the resources, training, and guidance needed to manage their teams effectively.
- Oversee and support the Training and Onboarding department that is responsible for bringing in new SDRs in the company
- Foster a culture of excellence, continuous learning, resilience, and high energy within the SDR teams.
- Strategic Planning & Process Optimization
- Develop and implement strategic plans for the SDR department, aligning with overall company goals.
- Plan capacity of SDRs and SDR hiring needs with the Training and Onboarding department.
- Develop and refine processes to increase efficiency and effectiveness in lead generation, qualification, and sales meeting conversion.
- Performance Monitoring
- Track and analyze key performance indicators (KPIs) for SDR teams.
- Ensure SDR teams are meeting client requirements and delivering high-quality meetings.
- Track and analyze performance improvement plans (PIP) for SDR teams.
- Track and analyze coaching plans for SDR teams.
- Follow the performance of the SDR Managers on a weekly and monthly level.
- Use data-driven insights to identify areas for improvement and implement strategies to enhance performance.
- Implement quality assurance measures to ensure consistent and high-quality outreach efforts.
- Reporting
- Provide regular reports to senior management on Sales Development Department performance, including successes, challenges, and areas for improvement.
- Use data to support decision-making and strategic adjustments.
- Problem Resolution
- Address and resolve any issues that arise within the SDR teams.
- Act as a point of escalation for complex problems and client / leadership concerns.
- Collaboration
- Work closely with other departments,
such as client success and sales operations, to ensure a cohesive approach to lead generation and meeting conversion.
- Facilitate effective communication and collaboration across teams.
- Innovation
- Stay updated with industry trends, emerging technologies, and best practices.
- Implement new tools, techniques, and methodologies to enhance the SDR function.
- Client Retention and Satisfaction
- Ensure high levels of client satisfaction by delivering on promises and exceeding expectations.
- Focus on client retention through excellent service and relationship management.
Qualifications :
- Minimum of 3 years of experience managing SDR teams.
- Experience in leadership roles, including overseeing managers and cross-departmental teams.
- Strong analytical skills,
with the ability to track and assess KPIs, coaching plans, and performance improvement plans.
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively across multiple departments such as Client Success, Sales Operations, and senior management.
C1-C2 English Level.)
- Experience in preparing and delivering reports on team performance, successes, and areas for improvement to senior leadership.
- Familiarity with sales development tools, CRM systems, and sales engagement platforms.
- In-depth knowledge of industry trends, emerging technologies, and best practices in sales development.
What we offer :
Remote work with flexibility to accommodate your lifestyle and full time contract.
Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday).
A friendly working environment, open to free communication.
Opportunity for professional growth, training and career development.
Regular team-building events and social activities to foster a positive and engaging workplace culture.
Access to the latest sales technologies and tools to help you succeed in your role.
Opportunity to be a part of a fast-growing US-based company with an innovative, high-energy culture that is constantly growing.
Strong base salary with well-designed performance-driven bonus plan.
Base Range : $2200 - $3000.
Monthly Bonus range : $530 - $1050.
Guaranteed bonus (90 days) : $615.
If you believe your experience and skills align with this position, we would love to hear from you. Please apply and join our team to make an impact!
▶️ Sales Development Director
🖊️ LatamCent
📍 Santiago