12 oct
Genesys
Santiago
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And,
while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
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Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.
Key Responsibilities:
Responsibilities of the role include (but are not limited to):
- Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions.
- Managing assigned prospects/customers to help progress sales opportunities.
- Bringing a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Acting as a link between the customer’s needs and potential solution value.
- Developing and applying best practice principles in the areas of Solutions Consulting, with a good understanding of Service Design methodology.
How does the Solutions Consultant engage in opportunities?
- Seeking to understand customer requirements through consultative discovery efforts.
- Using a service design methodology to uncover gaps in the customer experience (CX).
- Working with the customer to co-create solutions to bridge the CX gaps.
- Bringing a unique perspective in matching Genesys solutions to customer requirements.
- Addressing the needs of both business and technical influencers.
- Effectively handling objections and demonstrating value.
Why consider this role?
- Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
- Genesys is a high-growth software leader with exceptional future upside.
- Work with talented colleagues that will help you increase your knowledge and experience in the industry.
- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.).
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- 3+ years previous business experience in one or more of the following areas:
- Software specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience is a plus.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to **@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or titles of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues,
such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace.
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▶️ Senior Solution Consultant
🖊️ Genesys
📍 Santiago